This document provides an overview of each feature Solink offers. Use the table of contents on the side of the page to navigate to a specific feature and learn more.

Solink’s Cloud VMS is a modern video management solution designed for scalability, remote access, and advanced search capabilities. It enables centralized visibility across locations while reducing hardware burden.

Allows users to watch footage from any of their cameras and navigate to specific points in the footage using a variety of built-in features and player functionality.

Quickly jump to a time in your video when motion occurs in an area you have specified.

Motion Search provides a useful method to save time when reviewing video, especially in certain scenarios such as identifying and jumping to a point in video when a safe is open, follow up on an incident that occurred in a specific area within the camera view (a robbery, assault, slip and fall, etc.) or any other incidents where motion occurred.

AI creates associations between physically nearby cameras, allowing users to navigate to those cameras within the video player UI. Additionally, users can create their own custom Camera Links to associate nearby cameras. The user can then click the camera links to follow along as a person moves throughout a location.

Provides the ability to change the size of the timeline in the video player. “Zooming in” via the minimap can help spread out and declutter the events shown along the timeline, while “zooming out” can allow the user to comb through the timeline at a faster pace.

Easily capture, save, and send video clips for internal review or externally as evidence.

Related Documentation:

Save storage space when saving footage by retaining only footage containing motion - non-motion video is automatically deleted.

Access and monitor video footage from various physical locations from any device, anywhere. See Video Page for more information on how to access camera footage.

A physical monitor that provides a real-time camera feed with minimal latency, ideal for live operations and security checks.

Solink’s Video page is a hub for accessing all camera footage across all locations.

Pinpoint critical moments by filtering video with the following parameters:

Organize cameras by area (such as kitchen, dining room, lobby, cash register, etc.) or whatever custom groupings make sense to your business.

Select a location from the left-side of the Video page to see and access all of the cameras available at that location.

Simultaneously view and manage multiple cameras at once to assess full site activity or compare between sites.

View and display a group of live cameras simultaneously in a separate browser tab, ideal for SOC environments or to always have the most important cameras visible and live-streaming on a prominent screen.

Solink offers the ability to manage cameras, including in-app organization and structure, storage backup for each camera, and configuring health alerts.

Solink automatically monitors cameras and recording devices for outages or degradation and provides notifications to users.

Adjust how long video footage from cameras is stored in the cloud to meet compliance needs and reduce storage costs.

Provides the ability to rename cameras directly in the Solink UI to help with organization and accessibility.

Organize and display data directly in the Solink platform to provide users with insights into their day-to-day operations, risks, problem areas, and so much more.

Solink’s Dashboard helps users visualize all of their Solink-integrated data. There are endless possibilities when it comes to creating widgets to display data - common use cases include displaying and tracking POS transaction data, such as revenue, suspicious transactions (discounts, voids, comps & refunds), video alarms insights, AI insights, and more.

Create custom widgets to track several different data points including revenue, discounts, voids, alarm events, or AI detections.

Reports are customizable, saved data queries that capture relevant events from Solink’s integrated systems—such as POS transactions, AI detections, video alarms, motion analytics, or access control logs—and structures them for review, investigation, or alerting.

Reports are the building blocks for many Solink workflows; they feed into widgets on dashboards, power spot check reviews, or can be scheduled for Daily Digest emails.

View performance and alert patterns down to the individual device level.

Solink integrates with a wide range of third-party platforms to connect video footage with business-critical data and improve operational visibility.

Solink supports integrations with many POS systems, including Toast, Square and NCR. These integrations pair security camera footage and transaction data to help surface transaction insights and suspicious activity, especially related to refunds, discounts and voids.

Use Case: Review video of a no-sale transaction and confirm if a customer was present. If no customer was present, you can take further action if an employee appears to be stealing.

Solink offers integrations with various access control systems such as Brivo. With Solink’s access control integrations:

Solink integrates with Olo to offer integration with various third-party delivery apps, including:

With Solink’s Olo integration, users can match delivery pickup and drop-off events to footage to ensure each delivery journey is properly completed and tracked.

Solink offers an integration with Zoho to help log, verify, and investigate warehouse events. This integration is ideal for operations that track shipments, restocking, and asset movement.

For example, view video of a missing pallet scan during inventory check.

Solink provides flexible, hybrid video storage solutions for both short- and long-term evidence retention, designed to scale with business needs and compliance requirements.

Combines on-premise video recording devices with secure cloud redundancy for optimal speed and failover protection. Customers can purchase additional cloud storage capacity to ensure important saved clips are always accessible from the Solink cloud, as well as providing additional days/quality for camera backup. ]

Video is recorded locally via Solink hardware or supported NVRs. Storage can be configured for motion-based or continuous recording. Provides quick local playback, especially for high-frame-rate surveillance.

On-premises NVR storage allows security teams to quickly access high-quality footage for real-time investigations.

Solink can automatically back up all camera streams to the cloud, without manual intervention. This ensures video is preserved, even if local devices are tampered with, stolen, or fail.

Choose which cameras are backed up and how long to retain each stream.

Backup and save camera footage at Archive Definition (AD) quality to save cloud storage space and cost.

AD video is compressed to 2 frames per second and can be backed up in the cloud for up to 3 years.

Manually or automatically save important clips to the Solink cloud (in addition to locally saving clips if the user has on-premise storage). Clips are stored indefinitely, as long as the user remains on the Solink platform.

Users can easily organize, find and share clips via internal links (Solink-only users) or externally (viewable by non-Solink users, such as police or insurance agents).

Solink AI is a set of AI-powered features in the Solink Platform that extends the power of standard security cameras to report on daily operations—from staffing and service to customer journey—driving better ROI, higher profits, and smarter decisions across the business.

Sidekick is an AI assistant in the Solink Platform for running routine audits using everyday cameras as remote investigators. Users can ask questions like: “Are my displays empty?” or “Is a customer present during a refund?” and Sidekick quickly returns key moments pulled from hours of footage—summarized in a simple report.

Use Case: Sidekick helps retail managers identify operational issues or loss-prevention events without scrubbing through hours of footage.

Core Sidekick offerings are outlined below.

Sidekick AI performs a regular scan based on a custom schedule to surface operational issues such as employee inattentiveness, suspicious transactions, or theft indicators.

Sidekick AI analyzes events generated from specific reports and highlights relevant segments to reduce human review time.

Use AI to intelligently search across all cameras for a specific object, person or situation. A useful feature when looking for a good starting point or a specific incident without scrolling through hours of footage.

Automatically get notified when emergency exits or other safety zones are obstructed, ensuring compliance with safety protocols and reducing liability. For example, ensure fire code compliance and improve audit readiness in highly regulated environments, such as within the context of OSHA.

Vision Analytics is an AI-powered layer in the Solink Platform that extracts measurable performance data from video footage. Use cameras as virtual sensors to track and analyze people and vehicle activity in and around a property—surfacing traffic insights that inform better service, smarter promotions, and safer spaces across physical storefronts.

Use Case: Improve staffing decisions, optimize store layout, detect suspicious linger times, monitor vehicle movement through drive-thru.

Vision Analytics Features are outlined below.

Track movement across a virtual customizable line. Useful for tracking total occupancy, monitoring restricted areas, or tracking movement between floors/aisles/departments.

Measure dwell time and foot traffic in specific zones such as aisles, exits, or service counters.

Video Alarms enable users to detect, record and verify unauthorized motion inside and outside a property using their existing cameras as a monitoring system. It is also used to set-up alerts that can be professionally monitored. Video Alarms are an addition to Solink's core VMS.

Solink partners with a certified monitoring service where a trained Verification Agent reviews footage in real time and determines if there is a threat to person or property. If a real emergency is confirmed, a Dispatch Agent contacts emergency services and your alarm contacts; for inconclusive or failed video loads, they notify contacts via SMS and/or phone. This is a premium service Solink offers in addition to the base Solink Platform.

Use Case: A retail store owned by someone who closes late at night could use this to ensure genuine threats—like a break-in—are verified and escalated to police immediately, while most false triggers (e.g., a small animal or lighting changes) are filtered by professional monitoring.

Self-Monitored+ uses AI to detect people while the alarm is armed and filter out irrelevant motion. Solink’s AI closes alarms without people, notifying you only when a person is present — letting you review the footage and decide whether to dispatch police. AI confidence levels and camera logs are displayed in the alarm event for further review. This is a premium service Solink offers in addition to the base Solink platform.

Use Case: A small business with limited staff can rely on AI to filter out false alarms (like birds or weather-triggered motion) and only receive alerts when humans are detected, reducing alerts while still enabling quick review and judgment.

This is Solink's default alarm tier, included at no extra cost. When motion triggers an alarm, a designated alarm contact (one person) receives an email and optional SMS with a video link; that person is responsible for reviewing it and calling emergency services if needed.

Use Case: A small restaurant that only needs basic security can rely on its owner (as the single contact) to receive alerts and manage any incidents personally—without needing professional monitoring or AI filtering. This is the optimal pick for those on a budget who want to put alarm responsibility in their own hands.

Provides a console that allows users/agents to review alarm events and respond in real-time accordingly. Helps categorize alarms as either a real threat (answer “Yes”) or as a false alarm (answer “No”)

Schedule pre-recorded messages to broadcast through connected speakers onsite to help with announcements, notifications, etc.

Arm and disarm locations via a PIN code with a mounted, on-premise tablet device. Also provides an additional built-in camera for monitoring the location.

Solink's partner, WSPER, offers a silent panic button for employees, allowing police dispatch in emergency situations and tracking within Solink.

Solink's partner, WSPER, offers a temperature monitoring solution for use cases such as food prep (fridge temperature).

Ability to monitor outside of a location for threatening activity and trigger an alarm via AI when loitering/suspicious activity occurs.

Onsite speaker to deter individuals from an area. Automatically triggers with a pre-recorded message during an alarm, but provides option to followup with manual voice deterrence.

A flashing light placed strategically onsite to help deter intruders during an active alarm.