Review the following to troubleshoot issues with the tablet.
Check Tablet Light/Battery Life
Please ensure the tablet is always plugged in to a power source and is at full battery.
Tablet Indicator | Battery Status | Troubleshooting/Notes |
Swipe down to see battery status (will appear "full"). Battery icon does not display by default in the UI if the tablet is charging/fully charged. | Fully charged. |
|
50% battery icon + "Chirping" noise | Battery is at 50% or less power. | Ensure the tablet is plugged in and charging. |
30% battery icon/Blinking red battery icon | Battery is at 30% or less power and is actively discharging. | Ensure the the tablet is plugged in and charging |
Check Tablet Icons
You can further diagnose if there is an issue with the tablet by reviewing the following icons found in the top-right corner of the tablet user interface:
Icon | Definition | Issue | Solution |
 | When this icon is green, video from the tablet camera is currently streaming into the Solink cloud. This ensures tablet events are created and stored in Solink. |  Message also appears over the video feed: "Camera is disconnected from Solink" | When this icon is red (and video feed is unavailable/error message is displayed over video feed), this means video from the tablet camera is not streaming into the Solink cloud. Ensure the tablet is connected to the supplied wireless access point. If there are issues connecting to the access point/setting it up, contact product@solinkcorp.com. |
 | When this icon is green, the tablet is connected to the wireless network via the supplied wireless card. | 
| Ensure the tablet is connected to the supplied wireless access point. If there are issues connecting to the access point/setting it up, please contact our Support team. |
 | When this icon is green, the tablet is connected to the LTE network. |
 | Ensure the SIM is inserted in the device. Please contact our support team if you are still experiencing data network issues. |
Additional Troubleshooting
The following may help you address any issues you are experiencing with the Video Alarm Tablet:
Issue | Solution |
Wi-fi connection not working correctly. | Only connect to the supplied wireless access device. |
Unable to turn the tablet off via the power button. | The power button is intentionally disabled for turning off the tablet. |
Volume cannot be changed. | Volume is intentionally set to one level for the tablet. |
Timer/countdown is displaying and cannot enter the PIN until the timer is finished:
| While you have unlimited attempts to enter the correct PIN number, each invalid attempt adds a timer and requires you to wait for the specified time until the next PIN attempt. |
Invalid PIN message displayed: 
| The user entered an invalid PIN. See the row above for invalid PIN timer/countdown information. |
Please contact Solink Support if you have any questions or concerns with the Video Alarm Tablet.