Whenever an alarm is triggered, an open alarm event is created with video footage and associated data. Open alarms are alarms that are currently in progress and recording footage.
You can review open alarms from the Alarms page > Recent Alarm Events:
In the mobile app, you can view open alarm events from the Events page > sort by Alarm:
You can also view past open alarm events from the Events page. Select the Alarms tab on the Events page (as shown in the image below) to display only alarm events. This is a useful feature if you want to create reports using alarm events:
To view your Open alarms:
Select a specific location or All locations from the left sidebar:
Select Open near the top-right of the page:
Any Open alarm for the selected location (or all locations if you have selected All locations from the sidebar) is displayed on the page, as shown in the example below:
Close an Open Alarm
You can close an open alarm from the Recent Alarm Events section; this can be especially useful to dismiss false alarms and ready the alarm system to detect future alarms. You can also temporarily disarm the alarm system from this location.
To close an open alarm:
From the Recent Alarm Events section, select a location.
If there is an open alarm, you will see two options within the alarm: Close and Disarm. Select Close:
A message appears to confirm the alarm has been successfully closed.
Temporarily Disarm an Open Alarm
You can temporarily disarm an open alarm for a set period of time (similar to a "snooze" button on an alarm clock).
To disarm an open alarm: