Alarm Clips
Ryley White avatar
Written by Ryley White
Updated over a week ago

An alarm clip is a recording of an alarm event from the time the alarm was triggered (opened) to the time the alarm was closed.

You can view your alarm clips on the Alarms page > Recent Alarm Events.

You can toggle the type of alarm clip displayed on the page - Open (open alarms) or All (all alarms that have been closed):


An example of an alarm clip is shown in the following image:


There are several ways to view recorded video in an alarm clip:

  • Camera view: Click the video preview in the alarm clip to view the video footage for the specific camera. In the example below, the user clicks the “Drive Thru Window” video preview and is subsequently able to view the alarm footage for the Drive Thru Window camera:


  • Play All: Select the Play All button in an alarm clip to play video footage of the alarm from all cameras. The number displayed next to Play All represents the number of cameras that recorded alarm footage. The image below displays an example of the Play All functionality; two cameras have recorded alarm footage during the alarm period in this example:


  • View timestamps: Select a timestamp to jump to a specific time in the alarm video:


Save Alarm Clips

Alarm events can expire after a period of time due to limited space on the video storage device.

It is recommended to save your alarm clips shortly after the alarm events occurs if you want to keep the video footage for future use.

Select the more options icon (three dots) > Save Clip and fill out the appropriate information for your clip (Title, start and end times, etc) to save the alarm clip to the cloud:


Once the clip has finished saving, it is stored on the Clips page and you can view it at any time.

Add Notes to an Alarm Clip

You can add notes to an alarm clip to provide important information for future reference. For instance, if the police were dispatched during the alarm, you could write “police dispatched” and provide additional information about the incident.

To add notes to an alarm clip:

  1. Select the more options icon (three dots) > Add Notes… button.

  2. Type a description of the alarm in the notes field or any other helpful information for future reference.

  3. Select OK to save your notes to the alarm clip. Notes are displayed below the video area of the alarm clip.

Search for Alarm Clips

You can currently search for alarm clips by date only.

To navigate to alarm clips by the date they were published, select the Search by date field in the top-right corner of the page:


From here you can select a date in the calendar widget; once selected, the page automatically navigates to alarm clips published during the selected date.

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