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Support Access

Enable Support Access when working with our Support team.

Ryley White avatar
Written by Ryley White
Updated this week

You can enable Support Access to provide a member of our Support and/or Customer Success team access to your account for troubleshooting or training purposes.

You can provide access for a set number of days and/or months, as well as revoke access at any time.

Note: It is recommended to only turn this feature on when requested by our Support or Customer Success team.

To enable or disable support access:

  1. Navigate to Settings > Preferences tab:

  2. Navigate to the Support Access section on the Preferences page.

  3. Select the number of days or months you want to provide a member of our team account access for. You can manually revoke access at any time regardless of the selected timeframe:

  4. Select Allow Access.


Remove Support Access

You can remove Support Access at any time:

  1. Navigate to Settings > Preferences tab.

  2. Navigate to the Support Access section on the Preferences page.

  3. Select Remove Access to immediately stop providing our team with access to your account:

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