This article provides information related to billing and payments with Solink.
Depending on which region you are in, you can use the following payment methods to pay your Solink bills:
You can pay your Solink bills (one-time or recurring) using a valid credit card from these providers:
Your credit card must support recurring payments. Solink currently does not support standard debit cards to pay your bills if you are based in the United States.
A secured Stripe link is displayed on your invoices to facilitate payment and allow you to manage your saved credit card's recurring payments.
If you are based in the United States and have a USD bank account that accepts automated clearing house (ACH) debits, then you can verify your account to serve as your primary payment method. Check with your bank to see if your account accepts ACH debits.
Solink uses Plaid to link your bank.
Check/Cheque (only in U.S. and Canada)
Please make checks/cheques payable to: SOLINK CORPORATION
Mail cheques to: 110-390 March Rd., Kanata ON K2K 0G7 Canada.
Wire and ACH
Correspondent: Wells Fargo Bank NA, New York, NY, US
SWIFT Code: PNBPUS3NNYC
ABA Routing # 026005092
Beneficiary Bank: CIBC - 84 Bank Street, Ottawa, ON K1P 5N4
Beneficiary Account number: //CC001000186-0231118
Bank Transit Number: 00186
Bank Number: 010
SWIFT Code: CIBCCATT
EFT - Canada
Bank Name: Canadian Imperial Bank of Commerce, 84 Bank St Ottawa
Bank ID# 0010
Transit # 00186
Account # 89-30813
ACH - U.S.
Bank Name: Canadian Imperial Bank of Commerce, 84 Bank St, Ottawa ON
Bank ID# 0010
Transit # 00186
Account # 02-31118
Monthly Pre-Authorized Payment (PAP) - Canada Only
Banking information needed:
How to: Update your Billing Information
Your billing information includes your billing address and your credit card number. You can update and/or set up your credit card information via the secured Stripe link on your invoice.
If you’d like to update the company name or address on your invoice, please contact us by email at AR@Solinkcorp.com and include the following information in your request:
Specify if the company name or address (or both) needs to be updated.
Confirm if the ship-to name or address (or both) needs to be amended.
Specify if the current invoice needs to be updated or if the change applies only to future invoices.
How to: Understand your Invoice
Your invoice displays all Solink products included in your subscription, including product quantity, price and any applicable taxes.
The easiest way to understand your charges is to review your Solink contract details and the associated invoices.
Please contact your sales representative if you need a copy of your contract.
In the top-right of the invoice, you can find the date the invoice was generated (Invoice Date) and the invoice number (always starting with INV).
The center of the invoice displays the following information:
Your payment terms
Invoice due date
Service period (the period of time related to the charge)
The Charge Details table displays a list of all the service provided and/or products, their quantities, prices, tax rate and the location where the service is being provided.
Your Invoice Totals will reflect your Subtotal (does not include tax), Total (including tax), and your Invoice Balance. Your invoice balance is the amount that is currently due on the invoice.
See the legend below to understand your invoice in further detail:
a. Invoice Number - The unique number assigned to each invoice.
b. Invoice Date - The date the invoice is generated.
c. Bill to - The party responsible for payment.
d. Balance Due - The outstanding amount due on your invoice.
e. Terms – Payment term.
f. Due Date - The date your invoice payment is due. Invoice date will be one day prior to the due date when payment terms are immediate (0 Days).
g. Purchase Order # - The unique number assigned to your order by the client.
h. Currency – The currency used on the invoice.
i. Billing period start date.
j. Billing period end date.
k. Item - Brief description of product(s) purchased
l. Site - The party who is receiving services from Solink.
m. Qty - Quantity of units purchased.
n. Tax rate – The tax rate applied by item.
o. Tax Amount - Calculated tax amount.
p. Payment Instructions - Instructions for different payment options including credit card/ACH link, wire transfer and check/cheque.
If your business is located in a Canadian or American jurisdiction where Solink has a business presence, Solink is required by law to charge applicable taxes on your subscription. Solink charges taxes only where required to do so by the tax authorities of your jurisdiction. These taxes are related to your Solink subscription and are not influenced by the products or services you sell.
Solink is a Canadian company operating in Canada with a sales tax collection requirement in the following US states:
If your store is in Canada or in any of the listed states, your subscription will be charged applicable taxes (HST/PST/GST or State/County/Municipal). If not, taxes are not applied to your subscription charge.
Find answers to some common questions about Solink bills below:
Which payment methods are accepted for my bill?
Solink accepts the following payment methods for corporate contracts:
Credit or debit card.
ACH, EFT and wire transfers.
Checks/Cheques (only available in the U.S. and Canada).
How can I update my credit card on file?
You can set up or update credit card information from the secured Stripe link on your invoice.
Is it possible to consolidate all our locations on the same bill?
Solink offers a flexible billing set up depending on your needs. Sites can be billed separate or consolidated. Site consolidation can also be made following the different billing entities for the same corporation. For specific request please contact AR@Solinkcorp.com
Do I get a receipt for the automatic credit card payment?
Stripe automatically sends email receipts after a successful payment. Each receipt contains a link to view it in a browser and a unique receipt number that can be useful when looking up payment information.