This article is for users subscribed to Solink Professionally Monitored Video Alarms.
After reviewing an alarm event, the agent includes context in the event for why the alarm was deemed a threat to person or property (such as "person detected").
You can review these alarm events from the Recent Alarm Events sub-tab and/or the Alarms tab via the Events page:
Some examples of information you might see in the alarm event include:
Alarm Opened: A motion event has triggered an alarm verification during scheduled alarm hours.
Camera Name: The names of the camera(s) where the motion event occurred (e.g: Front Door, Kitchen, etc.).
Verification Started: An agent has received the video and is in the process of determining if there is a threat to person or property.
Verification Error: The agent has experienced an issue with the video feed (e.g: unverifiable due to loading issues or inclusive threat to person or property).
Verified False Alarm: The agent determined there is no threat to person or property and they will include relevant details (e.g: Employee Detected).
Alarm Created: The agent has determined there is a real threat to person or property.
Police Dispatched: The police have been contacted and are on their way to the location to respond to the incident.
Canceled Alarm: This occurs after the agent has spoken to an Alarm Contact and determined the alarm should be canceled.
Alarm Closed: The alarm is considered resolved.
Alarm Call Details: If a verification agent calls the alarm contact(s), information is logged including the call duration, when the agent called and the alarm contact's name and phone number. See more information here.
Additionally, alarm events can include the individual camera number, the duration of the event and the name of the camera, as shown in the following image:
What does the agent do when there is an emergency?
If the Verification Agent has reviewed the video alarm and determined there is a threat to person or property, they notify the Solink Alarm Contact(s) via SMS and phone call. The following scenarios can then also occur:
If the agent has detected a clear emergency in the video, emergency services are dispatched and sent to the location within 60 seconds of the alarm creation. The agent sends an SMS message to the Solink Alarm Contact(s) confirming emergency services have been dispatched to the location. The agent can remain on the phone during this process.
If the Solink Alarm Contact confirms the emergency is real, the agent sends an SMS and dispatches emergency services to the location.
If the primary Solink Alarm Contact does not respond, the agent attempts to contact any other listed Alarm Contacts. If none of the Alarm Contacts respond, the monitoring agent sends an SMS and dispatches emergency services to the location.
The Solink Alarm Contacts can cancel the alarm via the the agent, or through the Solink app/Alarms page. The agent sends an SMS to the contact to confirm cancellation.
What does the agent do when an alarm is triggered but there is no emergency?
If the agent reviews video footage of a potential alarm and determines there is no threat to person or property, they close the alarm and provides context in the alarm event for their decision.
See the following image for an example of the type of information you might see when the agent closes an alarm they have determined presents no threat to person or property:
