This article guides you through alarm event logs for Solink Professionally Monitored Video Alarms. For more information on Professionally Monitored Alarms workflows and outreach, see this guide.

When an agent verifies an alarm event, they provide a detailed reason / result for what they determined based on video they watched. All agent responses are displayed in the alarm event log for further review and investigation.

You can review these alarm events from the Alarms tab via the Events page:

Some examples of information you might see in the alarm event include:

Alarm Opened: A motion event has triggered an alarm verification while the system is armed.
Camera Name: The names of the camera(s) where the motion event occurred (e.g: Front Door, Kitchen, etc.).
Verification Started: An agent has received the video and is in the process of determining if there is a threat to person or property.
Verification Error: The agent has experienced an issue with the video feed (e.g: unverifiable due to loading issues or inclusive threat to person or property).
Verified False Alarm: The agent determined there is no threat to person or property and they will include relevant details (e.g: Employee Detected).
Unverifiable Alarm: On some occasions the agent may be unable to load video or unable to determine if there is an active threat to person or property, which is classified as an Unverifiable Alarm.
Created Alarm: The agent has determined there is a real OR potential threat to person or property. For more information on types of and reason for outreach you might receive, click here.
Police Dispatched: The police have been contacted.
Canceled Alarm: An agent has cancelled the alarm - this can happen if more context became available showing it was not an emergency, or an alarm contact requested cancellation.
Alarm Closed: The alarm is considered resolved.
Alarm Call Details: If a verification agent calls the alarm contact(s), information is logged including the call duration, when the agent called and the alarm contact's name and phone number. See more information here.
Pin Delay: The time between arming the system via PIN and the time to leave the premises.
Disarm: Shows who disarmed and when the alarm was disarmed during an open alarm.

Additionally, alarm events can include the individual camera number, the duration of the event and the name of the camera, as shown in the following image:

Verified Alarms

If the agent has reviewed the video alarm and determined there is a threat to person or property, they notify alarm contact(s).

Note: See this guide for a complete list of all agent communication methods in the event of a Verified Alarm.

The agent also provides reasoning within the alarm event log to explain why it was a Verified Alarm.

Below are all of the possible Verified Alarm reasonings the agent can provide in the event:

Active break-in in progress
Person inside taking items
Person outside taking items
Person taking items
Unknown person inside
Unknown person outside
Person detected
Other

Verified False Alarms

If the agent reviews video footage of a potential alarm and determines there is no threat to person or property, they close the alarm and provide context in the alarm event for their decision.

Below are all of the potential reasonings the agent can provide in the event card when there is a Verified False Alarm: