Solink has partnered with a certified monitoring partner to provide Professionally Monitored Video Alarms.
A trained Verification Agent reviews video footage in real time and determines whether there is a threat to person or property.
Terms and Definitions
The following terms are used when referring to Professionally Monitored Video Alarms:
Alarm Contact: Someone who is responsible as a point of contact for Solink’s Video Alarm Monitoring. Each location can have up to 5 Alarm Contacts. There is always a Primary Alarm Contact.
Verification Agent: A monitoring agent responsible for reviewing every video where motion is detected during an active alarm schedule. When reviewing a video their role is to answer the question, “Is there a threat to person or property?”.
Dispatch Agent: A monitoring agent responsible for dispatching police and contacting Alarm Contacts. After the Verification Agent reviews the video, and if it is not a false alarm, the Dispatch Agent handles all potential scenarios described below.
See the following articles for more information on Video Alarms Monitoring: