The Guest Access feature allows you to provide an individual with access to your business during an alarm period. For instance, if a contractor is required to enter the business during an alarm period for cleaning, maintenance, etc., they can be provided temporary access for a short period of time without triggering a video alarm.

You can edit guest access information:

Note: If you choose to set an expiry date for the access code, the guest's access code expires at the end of the chosen day.

3. Select Resend Access Code.

Once you’ve completed the steps above, the guest immediately receives an SMS message directly to their phone with a 6-digit access code.

You can also remove the contact from Guest Access. Once you do so, you cannot add them back (Solink has discontinued support for adding new guests with this feature).

Note: A guest access code is tied to a single phone and cannot be used on another phone.

When the guest needs to access the building, they must reply to the number that originally sent the access code. To disarm the alarm, the guest needs to text their access code to the Solink SMS number.

An example of the initial text message sent by Solink with the guest access code is displayed below:

The alarm is disarmed for two hours from the time the guest disarms the alarm system. The alarm re-arms after this two hour period. If the guest requires more than two hours, they can text the access code to the same phone number to extend the time by another two hours beyond the current time.

Note: A guest requires physical access to the location, such as a physical key to unlock a door. Guest access only allows the guest to change the alarm status. The guest cannot gain physical entry to the building with only a Solink guest access code.

It is recommended to re-arm the alarm once the guest has left the building and no longer needs access to the location. To re-arm the alarm, the guest needs to text their access code to the Solink SMS, followed by the word ARM; for example 123456 ARM.