Please ensure to whitelist the URLs outlined on this page in order for Solink services to work correctly. If you have any firewalls that inspect all traffic, please ensure to disable inspection on the whitelist URLs.
If you have any additional questions, please contact our support team.
Client Application
Whitelist URL | Purpose | Date Added | Notes |
Web application for accessing video / data / etc. | April 2021 |
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API for client applications. | April 2021 |
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For authentication of users to the system, if the user can do a wildcard - *.solink.direct, this would cover auth and relay. | April 2021 | Web application will use auth.solink. direct for public IP check as well. | |
Public facing assets. | April 2021 |
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Management Application
Whitelist URL | Purpose | Date Added | Notes |
Web application for Licensing / Configuration. | April 2021 |
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API for Licensing / Configuration / Authentication. | April 2021 |
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Device Maintenance
Whitelist URL | Purpose | Date Added | Notes |
Storage for software updates. | April 2021 |
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API for health updates, recovery. | April 2021 |
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Storage for configuration backups, important for device replacements. | April 2021 |
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Remote device administration. | July 2021 |
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| February 2022 |
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Central Transactions
Whitelist URL | Purpose | Date Added | Notes |
Used by old mobile apps, Connect and central processor. | April 2021 |
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Solink Connect pulling data from device queues in Solink Cloud. | April 2021 |
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Solink Connect uploads events to Solink Cloud database. | April 2021 |
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Solink central data processing. | April 2021 |
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Solink central processing endpoint pre-2020. | April 2021 |
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Cloud Image Storage
Whitelist URL | Purpose | Date Added | Notes |
Camera thumbnails and transaction images. | April 2021 |
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Camera thumbnails and transaction images. | July 2021 |
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Camera thumbnails and transaction images. | April 2021 |
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Cloud Video
Whitelist URL | Purpose | Date Added | Notes |
Cloud video API. | April 2021 |
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PUT/POST endpoint to upload video to cloud (used by aws-sdk). | April 2021 |
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Cloud video playback. | April 2021 |
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Remote Video Access (Optional)
Region | Whitelist URL | Purpose | Date Added | Notes |
Wildcard (useful for future additions) | https://relay-%2A.solinkcloud.com |
| April 2021 |
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USA | Used by Connect for video playback without requiring inbound access to the device. | April 2021 | URL based on customer geographic region. | |
Canada |
| April 2021 |
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Asia-Pacific |
| April 2021 |
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Legacy |
| April 2021 |
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Legacy | turn:turn-us-west-2.solinkcloud.com:3478 |
| September 2023 |
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| turn:turn-prod-*.solinkcloud.com:3478 |
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| turn:turn-prod-ca-central-1.solinkcloud.com:3478 |
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| turn:turn-prod-us-west-2.solinkcloud.com:3478 |
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| turn:turn-prod-us-east-2.solinkcloud.com:3478 |
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| turn:turn-prod-ca-central-1.solinkcloud.com:3478 |
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| turn:turn-prod-eu-central-1.solinkcloud.com:3478 |
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| turn:turn-prod-ap-southeast-2.solinkcloud.com:3478 |
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External Video Sharing
Whitelist URL | Purpose | Date Added | Notes |
Shared Video Portal - for access by external users. | April 2021 |
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NTP (Optional)
Whitelist URL | Purpose | Date Added | Notes |
Network Time synchronization servers. | April 2021 | NTP is mandatory to ensure the video times are accurate. If the user does not provide their own NTP server, then we can configure the public NTP server instead. Using the public server may cause time synchronization issues between video and data. |
DNS (Optional)
Whitelist URL | Purpose | Date Added | Notes |
| Domain Name Server resolution servers. | April 2021 | If the customer does not provide their own internal DNS servers, then we can configure the system to use a public DNS instead. |