Please ensure to whitelist the URLs outlined on this page in order for Solink services to work correctly. If you have any firewalls that inspect all traffic, please ensure to disable inspection on the whitelist URLs.

URLs should be whitelisted based on the region you operate in:

Note: If you have any additional questions, please contact our Support team.

North America Whitelist URLs

The following URLs should be whitelisted in North America.

Client Application

Whitelist URL	Purpose	Date Added	Notes
https://solinkcloud.com	Web application for accessing video / data / etc.	April 2021
https://client.solinkcloud.com	API for client applications.	April 2021
https://auth.solink.direct	For authentication of users to the system, if the user can do a wildcard - *.solink.direct, this would cover auth and relay.	April 2021	Web application will use auth.solink. direct for public IP check as well.
https://public.solinkcloud.com	Public facing assets.	April 2021

Management Application

Whitelist URL	Purpose	Date Added	Notes
https://manage.solinkcloud.com	Web application for Licensing / Configuration.	April 2021
https://callhome.solinkcloud.com	API for Licensing / Configuration / Authentication.	April 2021

Device Maintenance

Whitelist URL	Purpose	Date Added	Notes
https://files.solinkcloud.com	Storage for software updates.	April 2021
https://health.solinkcloud.com	API for health updates, recovery.	April 2021
https://prod-solink-backups.s3.amazonaws.com https://prod-solink-backups.s3.us-west-2.amazonaws.com	Storage for configuration backups, important for device replacements.	April 2021
https://admin.solinkcloud.com	Remote device administration.	July 2021
https://prod-interlink-logs.s3.us-west-2.amazonaws.com		February 2022

Central Transactions

Whitelist URL	Purpose	Date Added	Notes
https://api.solinkcloud.com	Used by old mobile apps, Connect and central processor.	April 2021
https://sqs.us-west-2.amazonaws.com	Solink Connect pulling data from device queues in Solink Cloud.	April 2021
https://events.solinkcloud.com	Solink Connect uploads events to Solink Cloud database.	April 2021
https://ingest.solinkcloud.com	Solink central data processing.	April 2021

Cloud Image Storage

Whitelist URL	Purpose	Date Added	Notes
https://solinkimages.s3.us-west-2.amazonaws.com	Camera thumbnails and transaction images.	April 2021
https://solinkimages.s3.amazonaws.com	Camera thumbnails and transaction images.	July 2021	Required from the client side (ie. user computer). Required in order to be able to save clips (as of Jul 2021).
https://solinkimages.solinkcloud.com	Camera thumbnails and transaction images.	April 2021

Cloud Video

Whitelist URL	Purpose	Date Added	Notes
https://cloudvms.solinkcloud.com	Cloud video API.	April 2021	Used by Shared Video Portal. Used by Connect for cloud storage and sharing video with external users.
https://prod-solink-vms.s3.amazonaws.com https://prod-solink-vms.s3.us-west-2.amazonaws.com	PUT/POST endpoint to upload video to cloud (used by aws-sdk).	April 2021
https://vms.solinkcloud.com	Cloud video playback.	April 2021
https://s3.us-west-002.backblazeb2.com	Cloud video (BackBlaze).

Remote Video Access (Optional)

Region	Whitelist URL	Purpose	Date Added	Notes
Wildcard (useful for future additions)	https://relay-%2A.solinkcloud.com		April 2021
USA	https://relay-2-us-west-2.solinkcloud.com https://relay-2a-us-west-2.solinkcloud.com https://relay-2b-us-west-2.solinkcloud.com https://relay-1-us-east-1.solinkcloud.com https://relay-1a-us-east-1.solinkcloud.com https://relay-1b-us-east-1.solinkcloud.com	Legacy Relay
Legacy	https://relay.solinkcloud.com		April 2021

Relay V2

Region	Whitelist URL	Purpose	Date Added	Notes
USA	https://.relay-prod-us-east-2.solinkcloud.com https://relay-device-prod-us-east-2a.solinkcloud.com https://relay-device-prod-us-east-2b.solinkcloud.com https://relay-device-prod-us-east-2c.solinkcloud.com https://.relay-prod-us-west-2.solinkcloud.com https://relay-device-prod-us-west-2a.solinkcloud.com https://relay-device-prod-us-west-2b.solinkcloud.com https://relay-device-prod-us-west-2c.solinkcloud.com	Relay V2	April 2021	URL based on customer geographic region.
Canada	https://relay-prod-ca-central-1.solinkcloud.com https://relay-device-prod-ca-central-1a.solinkcloud.com https://relay-device-prod-ca-central-1b.solinkcloud.com https://*.relay-device-prod-ca-central-1d.solinkcloud.com	Relay V2	April 2021

Legacy Relay

Region	Whitelist URL	Purpose	Date Added	Notes
USA	https://relay-2-us-west-2.solinkcloud.com https://relay-2a-us-west-2.solinkcloud.com https://relay-2b-us-west-2.solinkcloud.com https://relay-1-us-east-1.solinkcloud.com https://relay-1a-us-east-1.solinkcloud.com https://relay-1b-us-east-1.solinkcloud.com	Legacy Relay
Legacy	https://relay.solinkcloud.com		April 2021

Web RTC

Whitelist URL	Purpose	Date Added	Notes
turn:turn-us-west-2.solinkcloud.com:3478 turn:turn-prod-*.solinkcloud.com:3478 turn:turn-prod-ca-central-1.solinkcloud.com:3478 turn:turn-prod-us-west-2.solinkcloud.com:3478 turn:turn-prod-us-east-2.solinkcloud.com:3478 turn:turn-prod-ca-central-1.solinkcloud.com:3478		September 2023

External Video Sharing

Whitelist URL	Purpose	Date Added	Notes
https://share.solinkcloud.com https://solinkshare.io	Shared Video Portal - for access by external users.	April 2021

NTP (Optional)

Whitelist URL	Purpose	Date Added	Notes
http://us.pool.ntp.org	Network Time synchronization servers.	April 2021	NTP is mandatory to ensure the video times are accurate. If the user does not provide their own NTP server, then we can configure the public NTP server instead. Using the public server may cause time synchronization issues between video and data.

DNS (Optional)

Whitelist URL	Purpose	Date Added	Notes
8.8.8.8 1.1.1.1	Domain Name Server resolution servers.	April 2021	If the customer does not provide their own internal DNS servers, then we can configure the system to use a public DNS instead.

Europe Whitelist URLs

The following URLs should be whitelisted in Europe.

Client Application

Whitelist URL	Purpose	Date Added	Notes
https://solinkcloud.com	Web application for accessing video / data / etc.	April 2021
https://client.solinkcloud.com	API for client applications.	April 2021
https://auth.solink.direct	For authentication of users to the system, if the user can do a wildcard - *.solink.direct, this would cover auth and relay.	April 2021	Web application will use auth.solink. direct for public IP check as well.
https://public.solinkcloud.com	Public facing assets.	April 2021

Management Application

Whitelist URL	Purpose	Date Added	Notes
https://manage.solinkcloud.com	Web application for Licensing / Configuration.	April 2021
https://callhome.solinkcloud.com	API for Licensing / Configuration / Authentication.	April 2021

Device Maintenance

Whitelist URL	Purpose	Date Added	Notes
https://files.solinkcloud.com	Storage for software updates.	April 2021
https://health.solinkcloud.com	API for health updates, recovery.	April 2021
https://prod-solink-backups.s3.amazonaws.com https://prod-solink-backups.s3.us-west-2.amazonaws.com	Storage for configuration backups, important for device replacements.	April 2021
https://admin.solinkcloud.com	Remote device administration.	July 2021
https://prod-interlink-logs.s3.us-west-2.amazonaws.com		February 2022

Central Transactions

Whitelist URL	Purpose	Date Added	Notes
https://api.solinkcloud.com	Used by old mobile apps, Connect and central processor.	April 2021
https://sqs.us-west-2.amazonaws.com	Solink Connect pulling data from device queues in Solink Cloud.	April 2021
https://events.solinkcloud.com	Solink Connect uploads events to Solink Cloud database.	April 2021
https://ingest.solinkcloud.com	Solink central data processing.	April 2021

Cloud Image Storage

Whitelist URL	Purpose	Date Added	Notes
https://solinkimages.s3.us-west-2.amazonaws.com	Camera thumbnails and transaction images.	April 2021
https://solinkimages.s3.amazonaws.com	Camera thumbnails and transaction images.	July 2021	Required from the client side (ie. user computer). Required in order to be able to save clips (as of Jul 2021).
https://solinkimages.solinkcloud.com	Camera thumbnails and transaction images.	April 2021

Cloud Video

Whitelist URL	Purpose	Date Added	Notes
https://cloudvms.solinkcloud.com	Cloud video API.	April 2021	Used by Shared Video Portal. Used by Connect for cloud storage and sharing video with external users.
https://prod-solink-vms.s3.amazonaws.com https://prod-solink-vms.s3.us-west-2.amazonaws.com	PUT/POST endpoint to upload video to cloud (used by aws-sdk).	April 2021
https://vms.solinkcloud.com	Cloud video playback.	April 2021
https://s3.eu-central-001.backblazeb2.com/	Cloud video (BackBlaze).

Remote Video Access (Optional)

Region	Whitelist URL	Purpose	Date Added	Notes
Wildcard (useful for future additions)	https://relay-%2A.solinkcloud.com		April 2021

Relay V2

Region	Whitelist URL	Purpose	Date Added	Notes
eu-central-1	https://*.relay-prod-eu-central-1.solinkcloud.com https://relay-device-prod-eu-central-1a.solinkcloud.com https://relay-device-prod-eu-central-1b.solinkcloud.com https://relay-device-prod-eu-central-1c.solinkcloud.com	Relay V2

Legacy Relay

Region	Whitelist URL	Purpose	Date Added	Notes
USA	https://relay-2-us-west-2.solinkcloud.com https://relay-2a-us-west-2.solinkcloud.com https://relay-2b-us-west-2.solinkcloud.com https://relay-1-us-east-1.solinkcloud.com https://relay-1a-us-east-1.solinkcloud.com https://relay-1b-us-east-1.solinkcloud.com	Legacy Relay
Canada	https://relay-1-ca-central-1.solinkcloud.com https://relay-1a-ca-central-1.solinkcloud.com https://relay-1b-ca-central-1.solinkcloud.com
Asia Pacific	https://relay-1-ap-southeast-2.solinkcloud.com https://relay-1a-ap-southeast-2.solinkcloud.com https://relay-1b-ap-southeast-2.solinkcloud.com		April 2021
Legacy Relay	https://relay.solinkcloud.com

Web RTC

Whitelist URL	Purpose	Date Added	Notes
turn:turn-prod-eu-central-1.solinkcloud.com:3478 turn:turn-prod-*.solinkcloud.com:3478		September 2023

External Video Sharing

Whitelist URL	Purpose	Date Added	Notes
https://share.solinkcloud.com https://solinkshare.io	Shared Video Portal - for access by external users.	April 2021

NTP (Optional)

Whitelist URL	Purpose	Date Added	Notes
http://us.pool.ntp.org	Network Time synchronization servers.	April 2021	NTP is mandatory to ensure the video times are accurate. If the user does not provide their own NTP server, then we can configure the public NTP server instead. Using the public server may cause time synchronization issues between video and data.

DNS (Optional)

Whitelist URL	Purpose	Date Added	Notes
8.8.8.8 1.1.1.1	Domain Name Server resolution servers.	April 2021	If the customer does not provide their own internal DNS servers, then we can configure the system to use a public DNS instead.

Asia Pacific Whitelist URLs

The following URLs should be whitelisted in the Asia Pacific region.

Client Application

Whitelist URL	Purpose	Date Added	Notes
https://solinkcloud.com	Web application for accessing video / data / etc.	April 2021
https://client.solinkcloud.com	API for client applications.	April 2021
https://auth.solink.direct	For authentication of users to the system, if the user can do a wildcard - *.solink.direct, this would cover auth and relay.	April 2021	Web application will use auth.solink. direct for public IP check as well.
https://public.solinkcloud.com	Public facing assets.	April 2021

Management Application

Whitelist URL	Purpose	Date Added	Notes
https://manage.solinkcloud.com	Web application for Licensing / Configuration.	April 2021
https://callhome.solinkcloud.com	API for Licensing / Configuration / Authentication.	April 2021

Device Maintenance

Whitelist URL	Purpose	Date Added	Notes
https://files.solinkcloud.com	Storage for software updates.	April 2021
https://health.solinkcloud.com	API for health updates, recovery.	April 2021
https://prod-solink-backups.s3.amazonaws.com https://prod-solink-backups.s3.us-west-2.amazonaws.com	Storage for configuration backups, important for device replacements.	April 2021
https://admin.solinkcloud.com	Remote device administration.	July 2021
https://prod-interlink-logs.s3.us-west-2.amazonaws.com		February 2022

Central Transactions

Whitelist URL	Purpose	Date Added	Notes
https://api.solinkcloud.com	Used by old mobile apps, Connect and central processor.	April 2021
https://sqs.us-west-2.amazonaws.com	Solink Connect pulling data from device queues in Solink Cloud.	April 2021
https://events.solinkcloud.com	Solink Connect uploads events to Solink Cloud database.	April 2021
https://ingest.solinkcloud.com	Solink central data processing.	April 2021

Cloud Image Storage

Whitelist URL	Purpose	Date Added	Notes
https://solinkimages.s3.us-west-2.amazonaws.com	Camera thumbnails and transaction images.	April 2021
https://solinkimages.s3.amazonaws.com	Camera thumbnails and transaction images.	July 2021	Required from the client side (ie. user computer). Required in order to be able to save clips (as of Jul 2021).
https://solinkimages.solinkcloud.com	Camera thumbnails and transaction images.	April 2021

Cloud Video

Whitelist URL	Purpose	Date Added	Notes
https://cloudvms.solinkcloud.com	Cloud video API.	April 2021	Used by Shared Video Portal. Used by Connect for cloud storage and sharing video with external users.
https://prod-solink-vms.s3.amazonaws.com https://prod-solink-vms.s3.us-west-2.amazonaws.com	PUT/POST endpoint to upload video to cloud (used by aws-sdk).	April 2021
https://vms.solinkcloud.com	Cloud video playback.	April 2021

Remote Video Access (Optional)

Region	Whitelist URL	Purpose	Date Added	Notes
Wildcard (useful for future additions)	https://relay-%2A.solinkcloud.com		April 2021

Relay V2

Region	Whitelist URL	Purpose	Date Added	Notes
Asia-Pacific	https://*.relay-prod-ap-southeast-2.solinkcloud.com https://relay-device-prod-ap-southeast-2a.solinkcloud.com https://relay-device-prod-ap-southeast-2b.solinkcloud.com https://relay-device-prod-ap-southeast-2c.solinkcloud.com	Relay V2

Legacy Relay

Region	Whitelist URL	Purpose	Date Added	Notes
Asia Pacific	https://relay-1-ap-southeast-2.solinkcloud.com https://relay-1a-ap-southeast-2.solinkcloud.com https://relay-1b-ap-southeast-2.solinkcloud.com	Legacy Relay
Legacy	https://relay.solinkcloud.com

Web RTC

Whitelist URL	Purpose	Date Added	Notes
turn:turn-prod-*.solinkcloud.com:3478 turn:turn-prod-ap-southeast-2.solinkcloud.com:3478		September 2023

External Video Sharing

Whitelist URL	Purpose	Date Added	Notes
https://share.solinkcloud.com https://solinkshare.io	Shared Video Portal - for access by external users.	April 2021

NTP (Optional)

Whitelist URL	Purpose	Date Added	Notes
http://us.pool.ntp.org	Network Time synchronization servers.	April 2021	NTP is mandatory to ensure the video times are accurate. If the user does not provide their own NTP server, then we can configure the public NTP server instead. Using the public server may cause time synchronization issues between video and data.

DNS (Optional)

Whitelist URL	Purpose	Date Added	Notes
8.8.8.8 1.1.1.1	Domain Name Server resolution servers.	April 2021	If the customer does not provide their own internal DNS servers, then we can configure the system to use a public DNS instead.