If you encounter any of the following issues, please read the instructions in this section to attempt to troubleshoot the issue or reach out to our support team via live chat, phone or email.
No Input/Blank Screen
If the live monitor displays no input or a blank screen, try troubleshooting the issue with the following steps:
Check if the recording device is turned on. If not, turn the device on (this could take up to 10 minutes). The photos below display two different models of the recording device, for reference:
2. If the recording device is on but the live monitor is still not working, ensure the cables are connected correctly; you should have an HDMI cable connected to HDMI port 1 or port 2. Additionally, follow the cord and ensure that it is securely plugged in to your monitor as well.
3. Reboot the HDMI/VGA adapter (the device shown in the following image). To reboot this device:
Locate the VGA/HDMI adapter on the cord between the recording device and the monitor.
Unplug both sides of the cord and wait 20-30 seconds.
If you followed the steps above and the issue still persists, please contact our support team via live chat, phone or email:
TurboNAS Login Screen
Please let the Solink support team know if this screen is displayed. Use live chat or send the team an email at email@example.com.
If any cameras are frozen on your live monitor, try the following steps to troubleshoot the issue:
Navigate to the Video page.
Each of your locations display the number of online cameras. Additionally, if you hover over a location, a health indicator displays to inform you of any offline cameras. In the following image, the health indicator is showing that the store has 21 out of 22 cameras online and which camera is offline:
3. If all cameras are online and your device is online or offline - please contact our support team using the information at the bottom of this section.
If some cameras are offline, please follow the steps in Troubleshoot Offline Camera.
As always, you can contact our support team with the following methods:
Download the following guide for a PDF version of this article.