> For the complete documentation index, see [llms.txt](https://help.solink.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.solink.com/docs/understand-your-business/ai-features/agents/agents-troubleshooting.md).

# Agents: Troubleshooting

This guide provides troubleshooting advice for [Solink Agents](/docs/understand-your-business/ai-features/agents/agents-getting-started.md) - mainly regarding issues that can occur based on [prompts](/docs/understand-your-business/ai-features/agents/agents-prompting-best-practices.md).

| **Issue**                                          | **Solution**                                                                                                                                                                                                              |
| -------------------------------------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| The agent is returning too many results            | Add clearer criteria for the agent to monitor for and include situations the agent should ignore.                                                                                                                         |
| The agent is missing important activity            | Make the task more direct and add visual clues that describe the activity.                                                                                                                                                |
| The agent is confused by normal activity           | Describe what normal activity looks like in the camera view.                                                                                                                                                              |
| The agent is detecting the wrong people or objects | Add details about uniforms, customer areas, employee areas, object colours, or locations in the scene.                                                                                                                    |
| The agent is inconsistent                          | Break the prompt into steps and use clear thresholds.                                                                                                                                                                     |
| Agent is over-flagging                             | Avoid vague prompts. Narrow the prompt context (eg: only flag if X and Y are both present).                                                                                                                               |
| Agent is under-detecting                           | Prompt is too narrow. Look for patterns in what is being missed and broaden or clarify the additional context to address.                                                                                                 |
| Agent is not running at expected frequency         | Review the schedule settings and confirm the hours and frequency are set correctly. Check camera connectivity for the assigned locations. Escalate to Solink Support if configuration appears correct and issue persists. |


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# Agent Instructions
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## Querying This Documentation
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