> For the complete documentation index, see [llms.txt](https://help.solink.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.solink.com/docs/protect-your-locations-with-alarms/video-alarms-getting-started.md).
# Video Alarms: Getting Started
Solink offers an **Alarms** feature to help further protect your business from theft or any suspicious activity. When movement is detected in a specific area of your business during a certain period of time or when the alarm has been manually armed, Solink sends a notification via text message or email with a link to the relevant video clip.
You can designate a contact to receive an alarm notification; this allows the contact to review alarm-triggering incidents and act accordingly.
See the sections below for additional resources and links to video alarm help articles.
***
## Accepting the Terms of Service for Video Alarms
Only users with permission to **manage alarm settings** are required to accept the **Video Alarms Terms of Service**. The first time an eligible user opens the **Alarms** tab, a full-screen modal appears displaying Solink’s Software License Agreement and related policies.
You must review and accept these terms **before you can access or configure video alarms**. Acceptance is required **per user**—it is not shared across accounts or inherited from other users—so each qualified user will see and need to accept the Terms of Service the first time they use the **Alarms** tab.
***
## Available Alarm Subscriptions
The following tiers are available for Solink Video Alarms:
* **Self-Monitored**: This is the default alarm service provided to Solink users. You are permitted to assign **1** **alarm contact** at this level. This alarm contact is responsible for responding to alarms and dispatching emergency services, if necessary.
* [**Self-Monitored+**](/docs/protect-your-locations-with-alarms/alarms-with-ai-detection/self-monitored.md): An additional subscription that provides AI person detection for alarms. When an alarm is triggered, Solink's AI reviews the footage and determines if there is or is not a person present, removing much of the work an alarm contact would spend reviewing false alarms.
* [**Professionally Monitored Video Alarms**](/docs/protect-your-locations-with-alarms/professionally-monitored-video-alarms/professionally-monitored-video-alarms-overview.md): This subscription provides you with monitoring agents who review each alarm and contact your alarm contacts only when necessary. You are permitted to assign up to **3 alarm contacts** per location.
For more information about purchasing a **Solink Video Alarms** subscription, please contact our Sales team at **1-888-817-6546**.
You can confirm which level of alarm service you are subscribed to via **Configure** tab > **Settings**.
***
## First-Time Setup
If you have never set up a video alarm through Solink, follow along with these topics first to set up your alarm system:
* [Activate an Alarm System](/docs/protect-your-locations-with-alarms/alarm-setup/activate-an-alarm-system.md)
* [Alarm Setup](/docs/protect-your-locations-with-alarms/alarm-setup/alarm-setup-overview.md)
***
## Use and Configure Video Alarms
Once you have completed the alarm setup process, you can configure the system to your liking and begin using video alarms. See the articles below to learn how to use video alarms and configure them.
* [Arm and Disarm Alarms](/docs/protect-your-locations-with-alarms/use-and-configure-alarms/arm-and-disarm-alarms.md)
* [Alarm Schedule Exceptions](/docs/protect-your-locations-with-alarms/use-and-configure-alarms/alarm-schedule-exceptions.md)
* [Enable Alarm Notifications on your Smartphone](/docs/protect-your-locations-with-alarms/use-and-configure-alarms/enable-alarm-notifications-on-your-smartphone.md)
* [Guest Access](/docs/protect-your-locations-with-alarms/alarm-setup/alarm-guest-access-legacy-feature.md)
* [Arm / Disarm PIN](/docs/protect-your-locations-with-alarms/use-and-configure-alarms/arm-disarm-pin.md)
* [Alarm Contacts](/docs/protect-your-locations-with-alarms/alarm-setup/alarm-contacts.md)
* [Professionally Monitored Video Alarms](/docs/protect-your-locations-with-alarms/professionally-monitored-video-alarms/professionally-monitored-video-alarms-overview.md)
* [Deactivate an Alarm System](/docs/protect-your-locations-with-alarms/use-and-configure-alarms/deactivate-an-alarm-system.md)
* [Alarm Widgets](/docs/protect-your-locations-with-alarms/use-and-configure-alarms/default-alarm-widgets.md)
* [Alarm Audit Events](/docs/protect-your-locations-with-alarms/use-and-configure-alarms/alarm-audit-events.md)
***
## Video Alarms in the Mobile App
The Solink mobile app allows you to:
* Monitor alarm-enabled locations
* Respond to open alarms (disarm, snooze)
* Arm, disarm and follow schedule
The following actions must be done on the Solink web app (not the mobile app):
* Set up and configure alarms
* Review alarms with [VerifEye](/docs/protect-your-locations-with-alarms/alarms-with-ai-detection/verifeye-alarm-verification.md)
Pages that apply to both the web app and the mobile app have a **Web** and a **Mobile** tab. Select **Mobile** to see the mobile app steps.
### Alarms Page Overview
The Alarms page in the Solink mobile app is separated into three tabs in addition to a list of locations:
1. **Open Alarms**: Locations with an active, unclosed alarm.
2. **Enabled**: Locations where alarms are enabled.
3. **Disabled**: Locations where alarms are disabled. Alarms will not trigger at these locations.
4. **Location list** for the respective tab.
Each location card shows:
* Location name
* Alarm status (whether it is active or not)
Tap a card to open that location’s alarm details:
* **States**: See [Arm and Disarm Alarms](/docs/protect-your-locations-with-alarms/use-and-configure-alarms/arm-and-disarm-alarms.md).
* **Alarm Cameras**: See [Alarm Cameras](#alarm-cameras) below.
* **Schedule**: See [Alarm Schedule](/docs/protect-your-locations-with-alarms/alarm-setup/alarm-schedule.md).
* **Contacts**: See [Alarm Contacts](/docs/protect-your-locations-with-alarms/alarm-setup/alarm-contacts.md).
* **PINs**: See [Arm / Disarm PIN](/docs/protect-your-locations-with-alarms/use-and-configure-alarms/arm-disarm-pin.md).
### Alarm Cameras
Select the **Alarm Cameras** tab to see all cameras set up for alarm monitoring at a given location.
Additionally, you can search by camera name (magnifying glass icon).
Tap a camera to open the **video player**.
Camera cards show alarm mode (Standard, Loitering, or Deterrent), indoor/outdoor placement, and offline status where applicable.
### Audit Alarm Events
Alarm actions you or another user on your account perform (such as arming, disarming, switching schedule, etc) are recorded as **alarm audit events.**
See [Alarm Audit Events](/docs/protect-your-locations-with-alarms/use-and-configure-alarms/alarm-audit-events.md) for more information.
***
## Frequently Asked Questions
For a list of frequently asked questions for Video Alarms, see [Alarm FAQs](/docs/protect-your-locations-with-alarms/video-alarms-faqs-and-troubleshooting/alarm-faqs.md).
---
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