> For the complete documentation index, see [llms.txt](https://help.solink.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.solink.com/docs/protect-your-locations-with-alarms/use-and-configure-alarms/arm-and-disarm-alarms.md). # Arm and Disarm Alarms Check out the following tutorial video and guide below for information on how to arm and disarm your Solink alarm system. {% embed url="" %} {% tabs %} {% tab title="Web" %} You can manually arm or disarm the alarm system from the **Alarms** page > **Alarm Configurations**. ![](https://1562067156-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FlMN1EUQcXYfv7FYpGJWR%2Fuploads%2Fgit-blob-3d28ca16ac4c579651071bb24cc10792ebae0447%2Fcdb7fb14799ea70f.jpg?alt=media) {% endtab %} {% tab title="Mobile" %} On the **Alarms** page, tap a location. The **States** panel allows you to change how alarms behave at this location: * **Turn Off**: Alarms are disabled until you change them back. * **Disarm**: Temporarily disarm the alarm system until a chosen time, then return to schedule. * **Use Schedule**: Follow the configured weekly schedule. * **Arm**: Arm the alarm system until a chosen time, then return to schedule. * **Monitor 24/7**: Arm the alarm system at all times until you change it. Confirmations appear before state changes take effect. You can cancel a temporary override to return to the configured state. **Note**: If alarm setup is incomplete, the **States** tab may be hidden until you fully configure the alarm. {% endtab %} {% endtabs %} *** ### Arm/Disarm Indefinitely The **Arm Indefinitely (24/7)** and **Disarm Indefinitely (Off)** buttons allow you to arm or disarm the alarm system for as long as you wish. **Note:** Selecting either of these buttons overrides the alarm schedule. To re-enable the alarm schedule, you must select either the **Schedule**, **Disarm** Temporarily or **Arm** Temporarily buttons. #### Arm Indefinitely Select this button to arm the alarm system. The alarm system remains armed until you disarm it manually or select the **Schedule** button to follow the alarm schedule. ![](https://1562067156-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FlMN1EUQcXYfv7FYpGJWR%2Fuploads%2Fgit-blob-b61763d50feb74014fb887082889fed7912c7a69%2F3f9f3ba8b9e15c3a.jpg?alt=media) **Note:** The **Arm Indefinitely (24/7)** option may not be available to all users. If it is unavailable to you and you would like to learn more, [please contact our Support team](https://solink.com/contact-us/). #### Disarm Indefinitely Select this button to disarm the alarm system. The alarm system remains disarmed until you arm it manually or select the **Schedule** button to follow the alarm schedule. ![](https://1562067156-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FlMN1EUQcXYfv7FYpGJWR%2Fuploads%2Fgit-blob-c2cf017925dc0715d9699e8f58acaa2e2ab01174%2F13938e58501f2153.jpg?alt=media) **Note**: If you would like to prevent some users from disarming the system indefinitely, our team can configure a permission to disable access. [Please contact our Support team](https://solink.com/contact-us/) for assistance. *** ### Arm/Disarm Temporarily The **Disarm** Temporarily and **Arm** Temporarily buttons allow you to temporarily disarm or arm the system until the next alarm schedule function takes effect. **Note**: If you have temporarily armed the alarm system, the temporary arm takes priority and any [scheduled exceptions](/docs/protect-your-locations-with-alarms/use-and-configure-alarms/alarm-schedule-exceptions.md) are ignored. You must resume the alarm schedule or wait for the temporary arm to finish to ensure alarm schedule exceptions are followed. #### Arm Temporarily Select the **Arm** button to override the alarm schedule and immediately arm the alarm system. The system remains armed until the alarm schedule is expected to disarm the system again. ![](https://1562067156-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FlMN1EUQcXYfv7FYpGJWR%2Fuploads%2Fgit-blob-5784389f81a6766d375337cbcab68cd69f1fe30e%2F88e19a97b1261f6e.jpg?alt=media) #### Disarm Temporarily Select the **Disarm** button to override the alarm schedule and immediately disarm the alarm system. The system remains disarmed until the alarm schedule is expected to arm the system again. ![](https://1562067156-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FlMN1EUQcXYfv7FYpGJWR%2Fuploads%2Fgit-blob-31961176ba2a87fc0513d78071a7e0158bbaf32b%2F35d7f5f6d5fa642a.jpg?alt=media) *** ### Alarm Schedule: Arming and Disarming Select the **Schedule** button to immediately follow or resume the alarm schedule. Please note that you must have an [alarm schedule](/docs/protect-your-locations-with-alarms/alarm-setup.md) first. ![](https://1562067156-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FlMN1EUQcXYfv7FYpGJWR%2Fuploads%2Fgit-blob-2d975916d8f5fbfa27b622e975d786f53abe131a%2F16b0ec0d06abc60f.jpg?alt=media) *** ### Arm/Disarm Methods This section describes all of the available methods for arming and disarming Solink alarms, in addition to how to arm before an alarm is triggered vs. after. #### Methods to Arm/Disarm Before Alarm Triggers The following methods allow you to arm/disarm alarms before the alarm has been triggered: **1. Solink Mobile App** With the correct permissions, you can log in to the Solink mobile app to arm/disarm. There are options to temporarily disarm (for example, during an overnight delivery) or disarm indefinitely (for example, ahead of closing a location). For the steps, select the **Mobile** tab at the top of this page. **Note:** Please reach out to our [Support](https://solink.com/contact-us/) team if you require mobile app alarm permissions. **2. Arm and Disarm as an "Alarm-Only" User** You may want to provide someone with the ability to arm / disarm, but **without any other access to Solink** (e.g., the user would only be able to arm and disarm, not watch live video streams, clips, etc.). **Note:** Please reach out to our [Support](https://solink.com/contact-us/) team to configure an "alarm-only" user. **3. Telephone Line** You can arm and disarm via an on-site phone (similar to a traditional pin pad, but using a phone). When an alarm is triggered, Solink calls the phone number. Anyone can answer, enter a PIN and disarm for a designated period of time (e.g., 30min). If a PIN is not entered within 90 seconds, or an incorrect PIN is tried twice, the alarm is still created and sent to our monitoring partner for video verification. For more information on this feature, see [Arm / Disarm PIN](/docs/protect-your-locations-with-alarms/use-and-configure-alarms/arm-disarm-pin.md). **4. Scheduled Exceptions** [Scheduled exceptions](/docs/protect-your-locations-with-alarms/use-and-configure-alarms/alarm-schedule-exceptions.md) allow you to disarm the system for a period of time outside of the alarm schedule. Exceptions can be enabled for all alarm cameras, or only a few (for example, disarm the delivery door, but keep the cash office camera armed). Exceptions can be used for holidays, deliveries, etc. and can be scheduled to repeat or occur once. #### Methods to Disarm *After* Alarm Triggers The following methods allow you to disarm alarms after the alarm has been triggered: **1. Disarm Via Alarm Event Card** If an active alarm has been triggered, you can view it from the **Recent Alarm Events** section on the **Alarms** tab. You can disarm the event from here and specify the length of time to disarm (for example, 30 minutes). For more information, see [Temporarily Disarm an Open Alarm](/docs/protect-your-locations-with-alarms/use-and-configure-alarms/manage-open-alarms.md#temporarily-disarm-an-open-alarm). **2. Request Monitoring Agent to Disarm** When a monitoring agent reaches out to your alarm contact(s) if they determine there is a threat to person or property, or if they are unsure if there is a threat, the contact(s) receive an SMS text message and/or a phone call. In response, the contact(s) can instruct the agent to disarm the alarm for them. (e.g., “There is a delivery happening for the next 2 hours. We forgot to add a scheduled exception. Please disarm for 2 hours”). **Note**: This feature is only available if you are subscribed to [Professionally Monitored Video Alarms](/docs/protect-your-locations-with-alarms/professionally-monitored-video-alarms/professionally-monitored-video-alarms-overview.md). *** ### Arm/Disarm in the Mobile App To arm or disarm in the Solink mobile app, select the **Mobile** tab at the top of this page. *** ### Arm/Disarm on Alarm Tablet You can arm and disarm your alarm system via Solink's alarm tablet, if you have one. See [Arm and Disarm (Alarm Tablet)](/docs/protect-your-locations-with-alarms/video-alarm-tablet/arm-and-disarm-video-alarm-tablet.md) for more information. *** ### How to See Who Armed/Disarmed an Alarm When an alarm is armed and/or disarmed, Solink creates an event on the Events page with information regarding when the alarm was armed/disarmed, who armed/disarmed it, etc. ![](https://1562067156-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FlMN1EUQcXYfv7FYpGJWR%2Fuploads%2Fgit-blob-b4870102005a155c3c483869565135fe9bc51e08%2Fc56e24016c606b7c.png?alt=media) You can access these events via the **Events** page > **Audit** tab: ![](https://1562067156-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FlMN1EUQcXYfv7FYpGJWR%2Fuploads%2Fgit-blob-f888de209cfcf25774d10b9bf99b49d76d5c5ee1%2Fd915f6836245e9b4.png?alt=media) See [Alarm Audit Events](/docs/protect-your-locations-with-alarms/use-and-configure-alarms/alarm-audit-events.md) for more information. --- # Agent Instructions This documentation is published with GitBook. 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