> For the complete documentation index, see [llms.txt](https://help.solink.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.solink.com/docs/protect-your-locations-with-alarms/alarms-with-ai-detection/verifeye-alarm-verification.md). # VerifEye (Alarm Verification) Solink **VerifEye** is an alarm verification tool that allows you to review and respond to active alarms in real-time. {% embed url="" %} VerifEye allows you to quickly review video footage of alarms, determine in-app if there is a threat to person or property, then take appropriate action by choosing one of the following options: * Dismiss the alarm and select a reason for dismissal if there is **no** threat to person or property. * Dispatch police (send the dispatch request to a dispatch agent). * Close the alarm. * Disarm the alarm. *** ### VerifEye Setup The following setup is required for VerifEye: * [VerifEye Phone Number](#verifeye-phone-number) * [Alarm Contacts](#verifeye-alarm-contacts) * [Dispatch Instructions (optional)](#dispatch-instructions-optional) * [Location Instructions (optional)](#location-information-optional) #### VerifEye Phone Number Solink will ask daily to input a phone number for VerifEye. When someone dispatches emergency services with VerifEye, responders will contact the phone number listed in the **My VerifEye Number** field first. Then your **alarm contacts** (Primary and so on) are contacted afterwards. **Note**: **My VerifEye Numbe**r is available if you are using Solink's monitoring partner for VerifEye dispatch. If you are using in-house dispatch services, **My VerifEye Number** is unavailable. #### VerifEye Alarm Contacts Your alarm contacts are displayed on the right-hand side of the VerifEye screen after selecting "Yes" in the workflow. A dispatch agent contacts alarm contacts **after** the number listed in the **My VerifEye Number** field. See [Alarm Contacts](/docs/protect-your-locations-with-alarms/alarm-setup/alarm-contacts.md) for more information. ![](https://1562067156-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FlMN1EUQcXYfv7FYpGJWR%2Fuploads%2Fgit-blob-b3c8a43c3e875e45964e1a14382750705c36ee0a%2F6d9440288b28eff1.png?alt=media) #### Dispatch Instructions (Optional) Dispatch instructions provide additional context for the dispatch agent to communicate to emergency services. Dispatch instructions can help emergency services better understand how to navigate/what to expect when arriving at the scene. See [Dispatch Instructions](/docs/protect-your-locations-with-alarms/alarm-setup/alarm-dispatch-instructions.md) for more information. ![](https://1562067156-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FlMN1EUQcXYfv7FYpGJWR%2Fuploads%2Fgit-blob-651123bea69f5e0b4670e56f255327115ba292ff%2F139b6afb9ff3ab12.png?alt=media) #### Location Information (Optional) From the **Configure** tab, you can provide **Location Information** to add additional context for VerifEye users. The Location Information is displayed on the right side of the VerifEye console: *** ### How to Verify Alarms As soon as an alarm triggers, you can verify the alarm via the **Alarms** page > **Recent Alarm Events**. Select the **Verify** button within the alarm event to begin verification: ![](https://1562067156-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FlMN1EUQcXYfv7FYpGJWR%2Fuploads%2Fgit-blob-03196f30dfe55f06496ed4a86b2ad4b217480e33%2Fb14f3682f30508f7.png?alt=media) Verifying an alarm allows you to quickly assess the situation and choose a **Yes** or **No** option in-app in response to the question: "Is there a threat to person or property?". The following then occurs depending on whether you select "Yes" or "No": #### Response = "Yes" (There is a Threat to Person or Property) If you select "Yes", you can confirm there is a threat to person or property. The following options are available if you select "Yes": * **Call/Talkdown**: If you have a SIP speaker connected to the camera, select the "speaker" icon (bottom-right corner of the video player) to connect to the onsite speaker and talk with/deter the individual(s) onsite. See [Call to SIP Enabled Speaker via Solink Platform](/docs/protect-your-locations-with-alarms/use-and-configure-alarms/calling-sip-enabled-speaker-via-solink-platform.md) for more information. * **Dispatch Police**: Sends a request to a dispatch agent, who will contact authorities and promptly send them to the location. You will be asked to confirm dispatch if this option is selected. Please note, this option is unavailable if you are using an in-house dispatch service. * **Close Alarm**: Immediately closes the alarm event. You can review the closed alarm event via **Recent Alarm Events** > **Closed** tab. This option **does not** send a request to dispatch emergency services. * **Go Back**: Allows you to go back to the previous options (select "Yes" or "No"). ![](https://1562067156-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FlMN1EUQcXYfv7FYpGJWR%2Fuploads%2Fgit-blob-cfcc2dd76f24201c44c1129d417fbe48158f3fc7%2F37e221d2c07d3bb9.png?alt=media) If you dispatch police, the video footage is still accessible via **Recent Alarm Events** > **Active Dispatch** tab: #### Response = "No" (There is No Threat to Person or Property) If you select "No", you can follow up to confirm there is no threat to person or property. You can then select one of the reasons outlined below for why you chose "No". **"No" Option - Close Alarm** Selecting any of the following options immediately closes the alarm: * **No Person:** Select this optionif no person is visible onsite\*\*.\*\* * **Person in Public Area:** Select this option if a person in a public area within the camera view triggered the alarm. You can review the closed alarm event via the **Alarms** page > **Recent Alarm Events** > **Closed** tab. #### "No" Option - Disarm the System Selecting any of the following options allows you to disarm the system for a set period of time (15 minutes, 30 minutes, 60 minutes or Until Next Schedule) **OR** close the alarm: * **Employee:** Select this optionif it is clear an employee triggered the alarm\*\*.\*\* * **Contractor:** Select this optionif it is clear a contractor onsite triggered the alarm\*\*.\*\* * **Delivery:** Select this optionif it is clear a delivery person onsite triggered the alarm\*\*.\*\* ### VerifEye FAQs Here are some frequently asked questions about Solink VerifEye. #### How can I test VerifEye without dispatching police? You can enable VerifEye in test mode if you would like to test the flow without dispatching police. Please contact Solink Support to enable test mode for VerifEye. #### Is VerifEye included with any Solink alarm subscriptions? Yes, VerifEye is included with the [**Self-Monitored+**](/docs/protect-your-locations-with-alarms/alarms-with-ai-detection/self-monitored.md) tier. #### Do I need to use Solink's monitoring partner to dispatch police? No, you can use your own in-house dispatch service. If you do not wish to use Solink's monitoring partner for dispatch requests, please contact your Solink Customer Success representative to adjust the VerifEye user interface accordingly. #### What do the blue bars and icons along the bottom of the video player represent when verifying an alarm? The blue bars along the bottom of the video player represent motion - the higher the bar, the more motion in the camera view during that time. The "people" and " vehicle" icons represent the first instance of a person or vehicle triggering the alarm on a camera. You can select the respective icon to view alarm footage from that camera, starting 2 seconds before the person/vehicle triggered the alarm.\ ​\ The "pin" icon shows the point when the alarm was opened. #### Can I Change the Motion Zone in the VerifEye Console? Yes - you can adjust the motion zone directly in the VerifEye console. Select the **Motion Zones** button in the top right of the VerifEye video player to re-configure the motion zone, if required: See [Alarm Motion Zones](/docs/protect-your-locations-with-alarms/alarm-setup/alarm-motion-zones.md) for more information on how to configure new alarm motion zones. See [Alarm Motion Zones: Quick Tips](/docs/protect-your-locations-with-alarms/use-and-configure-alarms/alarm-motion-zones-quick-tips.md) for additional help on creating effective motion zones for your alarms. --- # Agent Instructions This documentation is published with GitBook. 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