> For the complete documentation index, see [llms.txt](https://help.solink.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.solink.com/docs/protect-your-locations-with-alarms/alarm-setup/alarm-contacts.md).
# Alarm Contacts
You can designate an **alarm contact** to receive a notification via text and/or email if an alarm occurs at one of your locations.
***
## Alarm Contact Limits
The number of alarm contacts you can assign to a location depends on which type of subscription you have:
| **Alarm Tier** | **Number of Alarm Contacts Permitted** |
| ------------------------------------- | -------------------------------------- |
| Self-Monitored | 1 |
| Self-Monitored+ | 1 |
| Professionally Monitored Video Alarms | 3 |
***
## Create and Assign Alarm Contacts (Multiple Locations)
You can create an alarm contact and assign them to one or more locations from the **Cross Location** tab on the Alarms page.
1. On the Alarms page, select the **Cross Location** tab.
2. Ensure the **Alarm Contacts** tab is selected.
3. Select **Add**.
4. Choose to add a either an existing Solink user or external user.
5. Fill in the fields as required (name, phone number, etc.)
6. Select the locations to assign the contact to. You can optionally check the "Primary Contact" box to make this person the primary contact, which means calls and text messages are prioritized for this person (first/main person to be notified) when an alarm is triggered.
7. Select **Save**.
### Assign Alarm Contact (One Location)
Additionally, you can assign alarm contacts to one location at a time from the **Configure** tab on the **Alarms** page:
1. From the **Alarms** page > **Configure**, select **Assign Contacts** (or **Edit**, if at least one contact has already been assigned).
2. Choose a contact from the left column.
3. Drag and drop the contact into the right column.
4. Type the contact's phone number into the **Cell Phone Number** field:
5. Select **Save** to save the assigned contact.
**Note**: When you enter the contact's phone number, ensure they consent to receive SMS messages from Solink. You can remove the contact's phone number to unsubscribe them from receiving SMS messages at any time, but you will need to input another phone number into the field to proceed.
**Tip**: To unassign a contact, either select the **X** icon for that contact or drag and drop the contact from the right column to the left. Select **Save** to save your changes.
### Add External Contact
Additionally, you can add a non-Solink user as an alarm contact. Select **Add External User** in the right-hand alarm contact column to create an external contact (input their name, phone number and email address):
***
## Manage Alarm Contacts
{% tabs %}
{% tab title="Web" %}
You can further manage alarm contacts via the **Alarm Contacts** tab (**Alarms** page > **Alarm Contacts**):
To add a new alarm contact from the **Alarm Contacts** tab:
1. Select the **+Add** button:
2. Select whether to add an existing Solink user or external user as an alarm contact:
* To add an existing Solink user, select **Solink user**, then select an existing user from your account via the dropdown menu:
* To add a user outside of your Solink account, select **External user**:
* Fill out the person's full name, email and cell phone number. **Please note**: When you enter the contact's phone number, ensure they consent to receive SMS messages from Solink. You can remove the contact's phone number to unsubscribe them from receiving SMS messages at any time, but you will need to input another phone number into the field to complete the form.
3. Next, assign the user to the available location(s). You can optionally select **Show alarm contacts** to see contacts you are about to add and existing contacts for your locations. Any new contact(s) you are about to add are highlighted in blue (see image below):
4. Select **Save** to apply the changes.
{% endtab %}
{% tab title="Mobile" %}
You cannot add or change alarm contacts in the mobile app. Use the Solink web platform to configure alarm contacts.
To view alarm contacts, tap a location on the **Alarms** page, then select the **Contacts** tab. The tab shows all alarm contacts on file for the location, including primary contacts, dispatch instructions, and location information.
{% endtab %}
{% endtabs %}
***
## Alarm Contact Calls (Professionally Monitored Video Alarms)
If you are subscribed to Solink's [Professionally Monitored Video Alarms](/docs/protect-your-locations-with-alarms/professionally-monitored-video-alarms/professionally-monitored-video-alarms-overview.md) service, an alarm verification agent calls your alarm contacts when an alarm occurs.
Data associated with any call from a verification agent to an alarm contact is recorded in an alarm event. This data includes:
* The exact time the verification agent made the call to the alarm contact.
* The alarm contact's first and last name.
* The alarm contact's phone number.
* If the alarm contact did not answer (No answer).
* The duration of the answered call(s).
You can access these alarm events via **Recent Alarm Events** or the **Events** page > **Alarms** tab:
---
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