> For the complete documentation index, see [llms.txt](https://help.solink.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.solink.com/docs/manage-users-locations-and-your-account/support-access.md).
# Support Access
Enable Support Access when working with our Support team.
You can enable **Support Access** to provide a member of our Support and/or Customer Success team access to your account for troubleshooting or training purposes.
You can provide access for a set number of days and/or months, as well as revoke access at any time.
As of December 2024, Support Access that is not revoked expires after 6 months from when the access was granted. Previously, Support Access could be granted without an expiry date. This update ensures user accounts remain secure. Please follow the instructions in this document to enable Support Access and set an expiry date up to a maximum 6 months at a time.
To enable or disable support access:
1. Navigate to [**Settings**](/docs/manage-users-locations-and-your-account/how-to-access-settings.md) > **Preferences** tab:
2. Navigate to the **Support Access** section on the **Preferences** page.
3. Select the number of days or months you want to provide a member of our team account access for. You can manually revoke access at any time regardless of the selected timeframe.
4. Select **Allow Access**.
**Note:** It is recommended to only turn this feature on when requested by our Support or Customer Success team.
***
## Remove Support Access
You can remove Support Access at any time:
1. Navigate to [**Settings**](/docs/manage-users-locations-and-your-account/how-to-access-settings.md) > **Preferences** tab.
2. Navigate to the **Support Access** section on the **Preferences** page.
3. Select Remove Access to immediately stop providing our team with access to your account:
**Not**e: Support Access to your account will expire automatically after 6 months if you do not remove access before that time.
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