> For the complete documentation index, see [llms.txt](https://help.solink.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.solink.com/docs/manage-users-locations-and-your-account/preferences.md).
# Preferences
Configure user preferences and enable/disable support access from the Preferences page.
{% tabs %}
{% tab title="Web" %}
The **Preferences** page in Solink Settings allows you to configure several different user settings. See the documentation below for more information.
### User Preferences
The **User Preferences** section of the **Preferences** page in **Settings** allows you to enable/disable the following options:
#### Default Video Playing to HD
Enable this option to ensure videos play in HD by default.
#### Use 24 Hour Time Format
Enable this option to convert time measurement to a 24 hour format (0:00-24:00) throughout Solink. Disable this option to use a 12 hour format (AM/PM).
#### Automatically Update Widgets Data
Enable this option to automatically refresh the Dashboard page every five minutes. This ensures widget data stays up-to-date.\
#### Show Event Progress Bar in Video Player
Enable this option to display the event progress bar in the video player. The event progress bar tracks the total duration of an event and shows the duration progress as the event plays. See the following GIF for an example of the event progress bar for a transaction event:
#### Show 360 De-Warp Toggle
Enable this option to display the **Show Pinhole View** toggler in the video player:
You can enable **Show Pinhole View** in the video player to switch a 360 camera display from **de-warped view** to **pinhole view**:
**360 Pinhole View:**
**360 De-Warped View:**
#### Default 360 View in Multi-View
Select whether to open a 360 video in **pinhole view** or **de-warped view** by default when viewing multiple cameras at once. See [Watch Multiple Cameras at Once](/docs/watch-and-find-video/manage-cameras/watch-multiple-cameras-at-once-multi-view.md) for more information on multi-view.
#### Download Format
Select a video format for your downloaded videos. Options for downloaded video formats include:
* MP4
* AVI
* TS
* MKV
#### Heatmap Interval
The **Heatmap Interval** determines the amount of time taken to capture Heatmap motion. For example, if you choose 1 hour, the Heatmap will display motion visually an hour at a time.
You can choose from the following Heatmap time intervals:
* 1 hour
* 3 hours
* 24 hours
For more information on how to use the Heatmap, see the [Heatmap](/docs/watch-and-find-video/video-tools/heatmap.md) guide.
### Support Access
You can enable **Support Access** to help our support team troubleshoot an issue you may experience.
To learn more, see [Support Access](/docs/manage-users-locations-and-your-account/support-access.md).
{% endtab %}
{% tab title="Mobile" %}
The **Settings** page in the Solink mobile app allows you to change the following app preferences.
### Customize Navigation
Personalize the layout of the app:
* **Main Menu (hotbar)**: Display up to **five** pages pinned to the bottom bar. Long-press a row to drag pages into order.
* **Side menu**: Pages not on the hotbar appear here. Reorder them the same way.
* **Default landing page**: Tap any of the items on the Customize Navigation page to choose which screen opens when you launch the app (indicated by a "home" icon).
**Note**: At least one page must remain on the bottom hotbar.
Available pages depend on your account (Video, Events, Alarms, Access, Insights, Investigate, Clips, Settings).
### Appearance
Choose how the app looks:
| Option | Behavior |
| ------------------ | -------------------------------------- |
| **System Default** | Matches your device light/dark setting |
| **Light** | Always light mode |
| **Dark** | Always dark mode |
### Video Quality
Set the default stream quality for the video player:
| Option | Description |
| ------ | --------------------------------- |
| **HD** | Higher resolution; uses more data |
| **SD** | Lower resolution; uses less data |
You can still switch HD/SD for the current session from the player overlay.
### Show Motion
Toggle **Motion intensity on timeline**: When on, the video player timeline shows colored motion bars to help you find activity.
### App Info
* **Version**: Installed app version number
* **Privacy Policy**: Opens Solink’s privacy policy in your browser
* **Terms of Service**: Opens the Solink software license agreement
{% endtab %}
{% endtabs %}
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