> For the complete documentation index, see [llms.txt](https://help.solink.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.solink.com/docs/manage-users-locations-and-your-account/how-to-create-health-alerts.md). # How to Create Health Alerts Set up health alerts to receive system and device health notifications. Solink **health alerts** notify you and our Support team whenever there is an issue with a device, camera, software etc. By default, our Support team reaches out to you when they receive a health alert that indicates one of the following critical issues: * **Device Offline**: This health alert is generated if a device has lost power, internet connection, etc. * **Many Cameras Offline**: This health alert is generated when more than 50 percent of your cameras are offline. ### Receive Health Alerts By Email You can also speak with our Support team if you wish to receive email health alerts whenever they occur. A Support representative will still reach out to you when a critical health alert is generated, but you can receive an email notification as well. ### How to Set Up Additional Health Alerts We offer a comprehensive list of additional health alerts that can be sent to you via email if you request it. Additional health alerts that we can configure for you include: * **Hardware/Camera Issues** (Camera offline, Camera is out of focus, etc.) * **Software Issues** (No recent transactions, etc.) * **Disk Issues** (Device is missing disks, Device is unable to meet its retention targets, etc.) * **Infrastructure Issues** ### How to Contact Support Please reach out to our Support team if you would like more information on the type of health alerts we can configure for you. You can reach out to Support through the following methods: * Live Chat * Phone: 1-888-335-9844 (6 A.M - 12 A.M EST) ​ --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation by asking a question. Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters: ``` GET https://help.solink.com/docs/manage-users-locations-and-your-account/how-to-create-health-alerts.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.