> For the complete documentation index, see [llms.txt](https://help.solink.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.solink.com/docs/fix-a-problem/how-to-use-solink-s-support-request-portal.md).
# How to Use Solink's Support Request Portal
Learn how to submit support requests to our team.
The Solink Requests Portal allows you to:
* Submit new support requests.
* See the status of your existing requests.
* Review past conversations with Solink Support.
Use the link below to sign into the Solink Requests Portal:
[Solink Requests Portal](https://solinkcorp.zendesk.com/hc/)
***
## Create a New Requests Portal Account
You will need to sign up for a new Solink Requests Portal Account if you don't already have one.
To create a new account:
1. On the [sign-in page](https://solinkcorp.zendesk.com/hc/), select **Sign up**:
2. Fill in:
1. Your full name
2. Your email
3. Select "Sign up".
4. A confirmation screen displays telling you to check your email.
5. In the verification email, follow the link to finish setting up your password and sign in.
If the verification link has expired, go back to the portal and repeat the steps above to receive a new link.
***
## How to Sign In to the Portal (existing account)
If you already have a Solink Requests Portal account and remember your password, choose one of the following login options:
* Sign in with Google – use your Google Workspace or Gmail account.
* Sign in with Microsoft – use your Microsoft 365 / Azure AD account.
* Enter your email and password, then select **Sign In**.
**Note**: If your organization has enabled two-factor authentication, you may be asked for a one-time code from an authenticator app after entering your password.
If sign-in fails, use the [**Forgot password?**](#how-do-i-reset-my-solink-support-requests-portal-password) option outlined in the FAQs below.
***
## Navigating the Solink Requests Portal
After signing in, you’ll land on the Solink Requests Portal home page. In the portal, you can:
* **Go to Our Help Centre** – opens the knowledge base where you can browse help articles.
* **Submit a Request** – opens the support form to create a new ticket.
* **Check Your Existing Requests** – opens your Customer Portal / My activities page.
## Viewing Your Tickets
To view any open tickets that you have with our Support team, select **Check Your Existing Requests** (or use your profile menu and choose My activities / Requests, depending on branding).
From the tickets page, you can:
• See a table of your requests with Subject, ID, Last activity, and Status.
• Filter by status (for example: Open, Awaiting your reply, Solved).
• Search by keyword or ticket ID.
### How to Reply to a Request from Our Support Team
To reply to any messages within a ticket:
1. From the **My activities / Requests** page, select the **Subject** of a ticket.
2. You can then see:
* The full conversation history (Solink's replies and your replies).
* Ticket details such as status and any fields Solink has chosen to display.
3. To reply, type your message in the reply box and select **Submit**.
4. To add other people, add them as CCs if that option is available.
**Note**: Only public comments are shown in the portal. **Internal notes added by Solink’s team are hidden**.
***
## Support Requests Portal: FAQs
Below are some FAQs for the Solink Requests Portal.
### I’ve emailed Solink before but never had a login, how do I get a password?
If you’ve emailed Solink Support in the past, an account already exists for you, but you might not have a password yet.
In this case, use the "Get a password" option:
1. On the sign-in page, select **Get a password** (under “Emailed us for support?”):
2. Enter the same email address you use when emailing Solink:
3. Select **Submit**.
4. You’ll see a “**Check your email for a reset link**” message:
5. In your inbox, open the “Reset your Solink password” email and select **Set a new password**.
6. On the **Change Password** page, choose a password that meets the requirements shown (for example: minimum length, mix of letters, numbers, and a symbol):
7. Select **Change password**. You’ll then be redirected back to the portal and automatically signed in.
Please note, if you don’t receive the reset password email:
* Wait a few minutes and check your Spam/Junk folder.
* If nothing arrives, contact Solink Support so we can confirm the email address on your profile and resend the reset link.
### How do I Reset My Solink Support Requests Portal Password?
Use the "Forgot password?" option if you already have a portal login but you cannot remember your password.
To reset your password:
1. Navigate to the [sign in page](https://solinkcorp.zendesk.com/auth/v2/login/signin?return_to=https%3A%2F%2Fsolinkcorp.zendesk.com%2Fhc%2Fen-us\&theme=hc\&locale=1\&brand_id=1345487\&auth_origin=1345487%2Cfalse%2Ctrue).
2. Select **Forgot password?** below the password field:
3. Enter the email address you use to sign in and select **Submit**.
4. You’ll see a “Check your email” confirmation:
5\. Open the password reset email and follow the link to create a new password.
Please note the following:
• If the password reset link has expired, repeat the steps above to get a new one.
• If your company uses SSO only (for example, you can only sign in with Google or Microsoft), you may not see the password reset option and should [sign in using your SSO instead](#how-to-sign-in-to-the-portal-existing-account).
## Troubleshooting the Requests Portal
Please contact **Solink Support** if you run into any of the following issues:
* No password reset email arriving after 10–15 minutes.
* Errors when following a password or verification link.
* You believe you are missing tickets/ticket history in the **My activities** section.
You can contact **Solink Support** through any of these channels:
* Live chat via Help Center or within the Solink platform/mobile apps.
* Toll-Free (North America) - 1-888-335-9844\
\*\*\*\*
Include the email address you’re trying to use and, if relevant, any ticket numbers you’re expecting to see so we can help quickly.
---
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