> For the complete documentation index, see [llms.txt](https://help.solink.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.solink.com/docs/fix-a-problem/frequently-asked-questions-faqs.md).
# Frequently Asked Questions (FAQs)
This article features a list of frequently asked questions from our customers.
***
## What Are the Differences Between Admin and Standard Users?
**Admin** users are able to perform the following actions (Standard users cannot perform any of these actions):
* [Add other **Standard** and **Admin** users](/docs/manage-users-locations-and-your-account/users-page.md#add-and-delete-users)
* Delete other **Standard** users (cannot delete other **Admin** users)
* [Configure location access for standard users](/docs/manage-users-locations-and-your-account/users-page.md#location-assignment)
* [Edit camera names](/docs/watch-and-find-video/manage-cameras/edit-camera-name.md)
* [Create **Shared** camera groups](/docs/watch-and-find-video/manage-cameras/camera-groups.md)
* Create [public reports](/docs/understand-your-business/search-and-save-reports/create-a-report.md) and [public shares](/docs/review-events-and-save-evidence/clips/save-video-clips.md)
**Note:** To create a custom role that is not the Standard or Admin user type, see [Create User Roles](/docs/manage-users-locations-and-your-account/user-roles.md#create-user-roles).
## How Do I Add and Delete Users?
**Admin** users have the ability to add and delete other **Standard** users. Admin users can also create other Admin users.
### Add Users
To add users to your Solink account:
1. Navigate to Solink [**Settings**](/docs/manage-users-locations-and-your-account/how-to-access-settings.md). You can find this by selecting your email address at the top right of your screen:
2. Select the **Users** tab from the side menu:
3. On the Users page, select the **Add** button:
4. Type in the new user's first name, last name, and email.
5. Choose whether the user is going to be a **Standard** user or **Admin**
6. Select **Add User** to create the new user.
The user will receive an email in their inbox to create a password for their account and sign in. They should set their password within 24 hours to avoid the email expiring.
### Delete Users
To delete a user:
1. From the **User** page in Settings, select the checkbox next to the user you wish to delete:
2. Select the **Delete** button at the top of the page to delete the user.
**Note**: **Admin** users can only delete **Standard** users. Please contact our Support team for more assistance if required.
## How Long Can I Store Video For? (Camera/Video Retention)
You can check your video retention on [solinkcloud.com](http://solinkcloud.com/). This is where you will find how long you can access HD and SD video before it expires:
See [Video Retention](/docs/watch-and-find-video/manage-cameras/how-to-check-camera-video-retention.md) for more information.
## Where Can I Find My Local Downloads?
Video clips that you save locally are sent to the **Downloads** folder on your computer (unless you've changed your default download location in your browser).
Look for your most recent files in the Downloads folder on your computer to locate any recently saved clips from Solink.
For information on how to save a clip to your computer/device, see [Download Video Clips](/docs/review-events-and-save-evidence/clips/download-video-clips.md).
## Why Did My Transaction Information Disappear in the Video Player?
Sometimes after you select an event and open it in the video player, the transaction is briefly shown and then disappears.
In the following images, the transaction on the right appears and then disappears very quickly:
This can occur in the following scenarios:
* When a transaction ends, the transaction overlay in the video player disappears immediately. This means a short transaction may appear and disappear very quickly.
* The transaction does not have two time stamps (only one).
* If multiple transactions occur at the same time, it can cause each of these transactions to display very briefly.
Please reach out to our [Support team](/docs/get-started/introductory-guides/how-to-contact-our-team.md) if this is a persistent issue and/or you have further questions.
---
# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.
## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation by asking a question.
Perform an HTTP GET request on the following URL with the `ask` and `goal` query parameters:
```
GET https://help.solink.com/docs/fix-a-problem/frequently-asked-questions-faqs.md?ask=&goal=
```
`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is what the user is ultimately trying to achieve, the reason they need the answer. Sharing it helps GitBook give you a better, more relevant answer. A goal is most helpful when it describes the outcome the user wants rather than restating the question. For example, with `ask=how do I create an API token`, a goal like `automate deployments from our CI pipeline` lets GitBook tailor the answer to that use case.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.
Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.